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  • Pas question de marché, de cloud etc...

    10 avril 2011

    Le vocabulaire utilisé sur ce site essaie d’éviter toute référence à la mode qui fleurit allègrement
    sur le web 2.0 et dans les entreprises qui en vivent.
    Vous êtes donc invité à bannir l’utilisation des termes "Brand", "Cloud", "Marché" etc...
    Notre motivation est avant tout de créer un outil simple, accessible à pour tout le monde, favorisant
    le partage de créations sur Internet et permettant aux auteurs de garder une autonomie optimale.
    Aucun "contrat Gold ou Premium" n’est donc prévu, aucun (...)

  • Publier sur MédiaSpip

    13 juin 2013

    Puis-je poster des contenus à partir d’une tablette Ipad ?
    Oui, si votre Médiaspip installé est à la version 0.2 ou supérieure. Contacter au besoin l’administrateur de votre MédiaSpip pour le savoir

  • Other interesting software

    13 avril 2011, par

    We don’t claim to be the only ones doing what we do ... and especially not to assert claims to be the best either ... What we do, we just try to do it well and getting better ...
    The following list represents softwares that tend to be more or less as MediaSPIP or that MediaSPIP tries more or less to do the same, whatever ...
    We don’t know them, we didn’t try them, but you can take a peek.
    Videopress
    Website : http://videopress.com/
    License : GNU/GPL v2
    Source code : (...)

Sur d’autres sites (9288)

  • Join us at MatomoCamp 2024 world tour edition

    13 novembre 2024, par Daniel Crough — Uncategorized

    Join us at MatomoCamp 2024 world tour edition, our online conference dedicated to Matomo Analytics—the leading open-source web analytics platform that prioritises data privacy.

    • 🗓️ Date : 14 November 2024
    • 🌐 Format : 24-hour virtual conference accessible worldwide
    • 💰 Cost : Free and no need to register

    Event highlights

    Opening ceremony

    Begin the day with a welcome from Ronan Chardonneau, co-organiser of MatomoCamp and customer success manager at Matomo.

    View session | iCal link

    Keynote : “Matomo by its creator”

    Attend a special session with Matthieu Aubry, the founder of Matomo Analytics. Learn about the platform’s evolution and future developments.

    View session | iCal link

    Explore MatomoCamp 2024’s diverse tracks and topics

    MatomoCamp 2024 offers a wide range of topics across several tracks, including using Matomo, integration, digital analytics, privacy, plugin development, system administration, business, other free analytics, use cases, and workshops and panel talks.

    Featured sessions

    1. Using AI to fetch raw data with Python

    Speaker : Ralph Conti
    Time : 14 November, 12:00 PM UTC

    Discover how to combine AI and Matomo’s API to create unique reporting solutions. Leverage Python for advanced data analysis and unlock new possibilities in your analytics workflow.

    View session | iCal link

    2. Supercharge Matomo event tracking with custom reports

    Speaker : Thomas Steur
    Time : 14 November, 2:00 PM UTC

    Learn how to enhance event tracking and simplify data analysis using Matomo’s custom reports feature. This session will help you unlock the full potential of your event data.

    View session | iCal link

    3. GDPR with AI and AI Act

    Speaker : Stefanie Bauer
    Time : 14 November, 4:00 PM UTC

    Navigate the complexities of data protection requirements for AI systems under GDPR. Explore the implications of the new AI Act and receive practical tips for compliance.

    View session | iCal link

    4. A new data mesh era !

    Speaker : Jorge Powers
    Time : 14 November, 4:00 PM UTC

    Explore how Matomo supports the data mesh approach, enabling decentralised data ownership and privacy-focused analytics. Learn how to empower teams to manage and analyse data without third-party reliance.

    View session | iCal link

    5. Why Matomo has to create a MTM server side : The future of data privacy and user tracking

    Panel discussion
    Time : 14 November, 6:00 PM UTC

    Join experts in a discussion on the necessity of server-side tag management for enhanced privacy and compliance. Delve into the future of data privacy and user tracking.

    View session | iCal link

    6. Visualisation of Matomo data using external tools

    Speaker : Leticia Rodríguez Morado
    Time : 14 November, 8:00 PM UTC

    Learn how to create compelling dashboards using Grafana and Matomo data. Enhance your data visualisation skills and gain better insights.

    View session | iCal link

    7. Keep it simple : Tracking what matters with Matomo

    Speaker : Scott Fillman
    Time : 14 November, 9:00 PM UTC

    Discover how to focus on essential metrics and simplify your analytics setup for more effective insights. Learn tactics for a powerful, streamlined Matomo configuration.

    View session | iCal link

    Stay connected

    Stay updated with the latest news and announcements :

    Don’t miss out

    MatomoCamp 2024 world tour edition is more than a conference ; it’s a global gathering shaping the future of ethical analytics. Whether you aim to enhance your skills, stay informed about industry trends, or network with professionals worldwide, this event offers valuable opportunities.

    For any enquiries, please contact us at info@matomocamp.org. We look forward to your participation.

  • Strategies for Reducing Bank Customer Acquisition Cost [2024]

    24 septembre 2024, par Daniel Crough — Banking and Financial Services

    Acquiring new customers is no small feat — regardless of the size of your team. The expenses of various marketing efforts tend to pile up fast, even more so when your business operates in a highly competitive industry like banking. At the same time, marketing budgets continue to decrease — dropping from an average of 9.1% of total company revenue in 2023 down to 7.7% in 2024 — prompting businesses in the financial services industry to figure out how they can do more with less.

    That brings us to bank customer acquisition cost (CAC) — a key business metric that can reveal quite a bit about your bank’s long-term profitability and potential for achieving sustainable growth. 

    This article will cover the ins and outs of bank customer acquisition costs and share actionable tips and strategies you can implement to reduce CAC.

    What is customer acquisition cost in banking ? 

    List of customer acquisition cost components

    The global market volume of neobanks — fintech companies and digital banking platforms, often referred to as “challenger banks” — was estimated at $4.96 trillion in 2023. It’s expected to continue growing at a compound annual growth rate (CAGR) of 13.15% in the coming years, potentially reaching $10.44 trillion by 2028.

    That’s enough of an indicator that the financial services industry is now a highly competitive landscape where companies are often competing for the attention of a relatively limited audience. 

    Plus, several app-only banks based in Europe have made significant progress in attracting new customers to their financial products : 

    Unsurprisingly, this flurry of competition is putting upward pressure on customer acquisition and retention costs across the banking sector.

    Customer acquisition cost (CAC) — the sum of all costs and resources related to acquiring an additional customer — is one of the key business metrics to keep an eye on when trying to maximise your return on investment (ROI) and profitability, especially if your company operates in the banking industry.

    Here’s the basic formula you can use to calculate the cost of acquisition in banking : 

    Customer Acquisition Cost (CAC) = Total Amount Spent (TS) / Total New Customers Acquired (TNC)

    In essence, it requires you to divide the total cost of acquiring consumers — including sales and marketing expenses — by the total number of new customers your company has gained within a specific timeframe.

    There’s one thing you need to keep in mind : 

    The customer acquisition process involves more than just your marketing and sales departments. 

    While marketing and sales channels play a crucial role in this process, the list of expenses that may contribute to customer acquisition costs in banking goes well beyond that. 

    Here’s a quick breakdown of the customer acquisition cost formula to show you which costs make up the total amount spent : 

    • All advertising and marketing costs, including traditional (direct mail, billboards, TV and print advertising) and digital channels (email, Google ads, social media and influencer marketing)
    • Cost of outsourced marketing services, including any independent contractors involved in the process 
    • Salaries and commissions for the marketing team and sales representatives
    • Software subscriptions, including marketing software and web analytics tools 
    • Other overhead and operational costs 

    And until you’ve taken all these expenses into account, you won’t be able to accurately estimate how much it actually costs you to attract potential customers.

    Another thing to keep in mind is that there’s no universal definition of “good CAC.” 

    The average customer acquisition cost varies across different industries and business models. That said, you can generally expect a higher-than-average CAC in highly competitive sectors — namely, the financial, manufacturing and real estate industries. 

    Importance of tracking customer acquisition cost in banking 

    Illustration of customer acquisition concept

    Customer acquisition costs are an important indicator of a banking business’s potential growth and profitability. Monitoring this fundamental business metric can provide data-driven insights about your current bank customer acquisition strategy — and offers a few notable benefits : 

    • Measuring the performance and effectiveness of different channels and campaigns and making data-driven decisions regarding future marketing efforts
    • Improving return on investment (ROI) by determining the most effective strategies for acquiring new customers 
    • Improving profitability by assessing the value per customer and improving profit margins 
    • Benchmarking against industry competitors to see where your business’s CAC stands compared to the banking industry average

    At the risk of stating the obvious, acquiring new customers isn’t always easy. That’s true for many highly competitive industries — especially the banking sector, which is currently witnessing the rapid rise of digital disruptors. 

    Case in point, the fintech market alone is currently valued at $312.98 billion and is expected to reach $556.70 billion by 2030, following a CAGR of 14%.

    However, strong competition is only one of the challenges banks face throughout the process of attracting potential customers. 

    Here are a few other things to keep in mind : 

    • Ethical business practices and strict compliance requirements when it comes to the privacy and security of customer data, including meeting data protection standards and ensuring regulatory compliance
    • Lack of personalisation throughout the customer journey, which today’s customers view as a lack of understanding of — and even interest in — their needs and preferences 
    • Limited mobile banking capabilities, which further points to a failure to innovate and adapt — one of the leading risks that financial services may face 

    7 strategies for reducing bank customer acquisition costs 

    Illustration of CAC and business growth concepts

    When working on optimising your banking customer acquisition strategy, the key thing to keep in mind is that there are two sides to improving CAC : 

    On the one hand, you have efforts to decrease the costs associated with acquiring a new customer — and on the other, you have the importance of attracting high-value customers. 

    1. Eliminate friction points in the customer onboarding process

    One of the first things financial institutions should do is examine their existing digital onboarding process and look for friction points that might cause potential customers to drop off. After all, a streamlined onboarding process will minimise barriers to conversion, increasing the number of new customers acquired and improving overall customer satisfaction. 

    Keep in mind that, at the 30-day mark, finance mobile apps have an average user retention rate of 3% : 

    That says a lot about the importance of providing a frictionless onboarding experience as a retail bank or any other financial institution. 

    Granted, a single point of friction is rarely enough to cause customers to churn. It’s typically a combination of several factors — a lengthy sign-up process with complicated password requirements and time-consuming customer identification or poor customer service, for example — that occur during the key moments of the customer journey.

    In order to keep tabs on customer experiences across different touchpoints and spot potential barriers in their journey, you’ll need a reliable source of data. Matomo’s Funnels report can show you exactly where your website visitors are dropping off. 

    2. Get more personalised with your marketing efforts 

    Generic experiences are rarely the way to go — especially when you’re contending for the attention of prospective customers in such a competitive sector. 

    Besides, 62% of people who made an online purchase within the last six months have said that brands would lose their loyalty following a non-personalised experience. 

    What’s more shocking is that only a year earlier, that number stood at 45%.

    When it comes to improving marketing efficiency and sales strategies, 94% of marketers agree that personalisation is key : 

    It’s evident that personalised marketing supported by behavioural segmentation can significantly improve conversion rates — and, most importantly, reduce acquisition costs. 

    Of course, it’s virtually impossible to deliver targeted, personalised marketing messaging without creating audience segments and detailed buyer personas. Matomo’s Segmentation feature can help by allowing you to split website visitors into smaller groups and get much-needed insights for behavioural segmentation. 

    3. Build an omnichannel marketing strategy 

    Customer expectations, behaviours and preferences are constantly evolving, making it crucial for financial services to adapt their customer acquisition strategies accordingly. Meeting prospective customers on their preferred channels is a big part of that. 

    The issue is that modern banking customers tend to move across different channels. That’s one of the reasons why it’s becoming increasingly more difficult to deliver a unified experience throughout the entire customer journey and close the gap between digital and in-person customer interactions. 

    Omnichannel marketing gives you a way to keep up with customers’ ever-evolving expectations :

    Adopting this marketing strategy will allow you to meet customers where they are and deliver a seamless experience across a wide range of digital channels and touchpoints, leading to more exposure — and, ultimately, increasing the number of acquired customers.

    Matomo can support your omnichannel efforts by providing accurate, unsampled data needed for cross-channel analytics and marketing attribution

    4. Work on your social media presence 

    Social networks are among the most popular — and successful — digital marketing channels, with millions (even billions, depending on the platform) of active users. 

    In fact, 89% of marketers report using Facebook as their main platform for social media marketing, while another 80% use Instagram to reach their target audience and promote their business. 

    And according to The State of Social Media in Banking 2023 report, nine out of ten banks (89%) consider social media is important, while another 88% are active on their social media accounts. 

    That is to say, even traditionally conservative industries — like banking and finance — realise the crucial role of social media in promoting their services and engaging with customers on their preferred channels : 

    It’s an excellent way for businesses in the financial sector to gain exposure, drive traffic to their website and acquire new customers. 

    If you’re ready to improve social media visibility as part of your multichannel efforts, Matomo can help you track social media activity across 70 different platforms. 

    5. Shift the focus on customer loyalty and retention 

    Up until this point, the focus has mainly been on building new business relationships. However, one thing to keep in mind is that retaining existing customers is generally cheaper than investing in customer acquisition activities to attract new ones. 

    Of course, customer retention won’t directly impact your CAC. But what it can do is increase customer lifetime value, contributing to your company’s revenue and profits — which, in turn, can “balance out” your acquisition costs in the long run.

    That’s not to say that you should stop trying to bring in new clients ; far from it. 

    However, focusing on increasing customer loyalty — namely, delivering excellent customer service and building lasting business relationships — could motivate satisfied customers to become brand advocates. 

    As this survey of customer satisfaction for leading banks in the UK has shown, when clients are satisfied with a bank’s products and services, they’re more likely to recommend it. 

    Positive word-of-mouth recommendations can be a powerful way to drive customer acquisition. You can leverage that by launching a customer referral program and incentivising loyal customers to refer new ones to your business. 

    6. A/B test different elements to find ones that work 

    We’ve already underlined the importance of understanding your audience ; it’s the foundation for optimising the customer journey and delivering targeted marketing efforts that will attract more customers. 

    Another proven method that can be used to refine your customer acquisition strategy is A/B or split testing

    It involves testing different versions of specific elements of your marketing content — such as language, CTAs and visuals — to determine the most effective combinations that resonate with your target audience. 

    Besides your marketing campaigns, you can also split test different variants of your website or mobile app to see which version gets them to convert. 

    Matomo’s A/B Testing feature can be of huge help here : 

    7. Track other relevant customer acquisition metrics 

    To better assess your company’s profitability, you’ll have to go beyond CAC and factor in other critical metrics — namely, customer lifetime value (CLTV), churn rate and return on investment (ROI). 

    Here are the most important KPIs you should monitor in addition to CAC : 

    • Customer lifetime value (CLTV), which represents the revenue generated by a single customer throughout the duration of their relationship with your company and is another crucial indicator of customer profitability 
    • Churn rate — the rate at which your company loses clients within a given timeframe — can indicate how well you’re retaining customers 
    • Return on investment (ROI) — the revenue generated by new clients compared to the initial costs of acquiring them — can help you identify the most effective customer acquisition channels 

    These metrics work hand in hand. There needs to be a balance between the revenue the customer generates over their lifetime and the costs related to attracting them.

    Ideally, you should be aiming for lower CAC and customer churn and higher CLTV ; that’s usually a solid indicator of financial health and sustainable growth. 

    Lower bank customer acquisition costs with Matomo 

    Acquiring new customers will require a lot of time and resources, regardless of the industry you’re working in — but can be even more challenging in the financial sector, where you have to adapt to the ever-changing customer expectations and demands. 

    The strategies outlined above — combined with a thorough understanding of your customer’s behaviours and preferences — can help you lower the cost of bank customer acquisition.

    On that note, you can learn a lot about your customers through web analytics — and use those insights to support your customer acquisition process and ensure you’re delivering a seamless online banking experience. 

    If you need an alternative to Google Analytics that doesn’t rely on data sampling and ensures compliance with the strictest privacy regulations, all while being easy to use, choose Matomo — the go-to web analytics platform for more than 1 million websites around the globe. 

    CTA : Start your 21-day free trial today to see how Matomo’s all-in-one solution can help you understand and attract new customers — all while respecting their privacy. 

  • 7 Ecommerce Metrics to Track and Improve in 2024

    12 avril 2024, par Erin

    You can invest hours into market research, create the best ads you’ve ever seen and fine-tune your budgets. But the only way to really know if your digital marketing campaigns move the needle is to track ecommerce metrics.

    It’s time to put your hopes and gut feelings aside and focus on the data. Ecommerce metrics are key performance indicators that can tell you a lot about the performance of a single campaign, a traffic source or your entire marketing efforts. 

    That’s why it’s essential to understand what ecommerce metrics are, key metrics to track and how to improve them. 

    Ready to do all of the above ? Then, let’s get started.

    What are ecommerce metrics ? 

    An ecommerce metric is any metric that helps you understand the effectiveness of your digital marketing efforts and the extent to which users are taking a desired action. Most ecommerce metrics focus on conversions, which could be anything from making a purchase to subscribing to your email list.

    You need to track ecommerce metrics to understand how well your marketing efforts are working. They are essential to helping you run a cost-effective marketing campaign that delivers a return on investment. 

    For example, tracking ecommerce metrics will help you identify whether your digital marketing campaigns are generating a return on investment or whether they are actually losing money. They also help you identify your most effective campaigns and traffic sources. 

    Ecommerce metrics also help you spot opportunities for improvement both in terms of your marketing campaigns and your site’s UX. 

    For instance, you can use ecommerce metrics to track the impact on revenue of A/B tests on your marketing campaigns. Or you can use them to understand how users interact with your website and what, if anything, you can do to make it more engaging.

    What’s the difference between conversion rate and conversion value ?

    The difference between a conversion rate and a conversion value is that the former is a percentage while the latter is a monetary value. 

    There can be confusion between the terms conversion rate and conversion value. Since conversions are core metrics in ecommerce, it’s worth taking a minute to clarify. 

    Conversion rates measure the percentage of people who take a desired action on your website compared to the total number of visitors. If you have 100 visitors and one of them converts, then your conversion rate is 1%. 

    Here’s the formula for calculating your conversion rate :

    Conversion Rate (%) = (Number of conversions / Total number of visitors) × 100

    Conversion rate formula

    Using the example above :

    Conversion Rate = (1 / 100) × 100 = 1%

    Conversion value is a monetary amount you assign to each conversion. In some cases, this is the price of the product a user purchases. In other conversion events, such as signing up for a free trial, you may wish to assign a hypothetical conversion value. 

    To calculate a hypothetical conversion value, let’s consider that you have estimated the average revenue generated from a paying customer is $300. If the conversion rate from free trial to paying customer is 20%, then the hypothetical conversion value for each free trial signup would be $300 multiplied by 20%, which equals $60. This takes into account the number of free trial users who eventually become paying customers.

    So the formula for hypothetical conversion value looks like this :

    Hypothetical conversion value formula

    Hypothetical conversion value = (Average revenue per paying customer) × (Conversion rate)

    Using the values from our example :

    Hypothetical conversion value = $300 × 20% = $60

    The most important ecommerce metrics and how to track them

    There are dozens of ecommerce metrics you could track, but here are seven of the most important. 

    Conversion rate

    Conversion rate is the percentage of visitors who take a desired action. It is arguably one of the most important ecommerce metrics and a great top-level indicator of the success of your marketing efforts. 

    You can measure the conversion rate of anything, including newsletter signups, ebook downloads, and product purchases, using the following formula :

    Conversion rate

    Conversion rate = (Number of people who took action / Total number of visitors) × 100

    You usually won’t have to manually calculate your conversion rate, though. Almost every web analytics or ad platform will track the conversion rate automatically.

    Matomo, for instance, automatically tracks any conversion you set in the Goals report.

    A screenshot of Matomo's Goals report

    As you can see in the screenshot, your site’s conversions are plotted over a period of time and the conversion rate is tracked below the graph. You can change the time period to see how your conversion rate fluctuates.

    If you want to go even further, track your new visitor conversion rate to see how engaging your site is to first-time visitors. 

    Try Matomo for Free

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    Cost per acquisition

    Cost per acquisition (CPA) is the average cost of acquiring a new user. You can calculate your overall CPA or you can break CPA down by email campaign, traffic source, or any other criteria. 

    Calculate CPA by dividing your total marketing cost by the number of new users you acquire.

    Cost per acquisition = Total marketing cost / Number of customers acquired

    CPA = Total marketing cost​ / Number of new users acquired 

    So if your Google Ads campaign costs €1,000 and you acquire 100 new users, your CPA is €10 (1000/100=10).

    It’s important to note that CPA is not the same as customer acquisition cost. Customer acquisition cost considers the number of paying customers. CPA looks at the number of users taking a certain action, like subscribing to a newsletter, making a purchase, or signing up for a free trial.

    Cost per acquisition is a direct measure of your marketing efforts’ effectiveness, especially when comparing CPA to average customer spend and return on ad spend. 

    If your CPA is higher than the average customer spend, your marketing campaign is profitable. If not, then you can look at ways to either increase customer spend or decrease your cost per acquisition.

    Customer lifetime value

    Customer lifetime value (CLV) is the average amount of money a customer will spend with your ecommerce brand over their lifetime. 

    Customer value is the total worth of a customer to your brand based on their purchasing behaviour. To calculate it, multiply the average purchase value by the average number of purchases. For instance, if the average purchase value is €50 and customers make 5 purchases on average, the customer value would be €250.

    Use this formula to calculate customer value :

    Customer value = Average purchase value × Average number of purchases

    Customer value = Average purchase value × Average number of purchases

    Then you can calculate customer lifetime value using the following formula :

    Customer lifetime value = Customer value * Average customer lifespan

    CLV = Customer value × Average customer lifespan

    In another example, let’s say you have a software company and customers pay you €500 per year for an annual subscription. If the average customer lifespan is 5 years, then the Customer Lifetime Value (CLV) would be €2,500.

    Customer lifetime value = €500 × 5 = €2,500

    Knowing how much potential customers are likely to spend helps you set accurate marketing budgets and optimise the price of your products. 

    Return on investment

    Return on investment (ROI) is the amount of revenue your marketing efforts generate compared to total spend. 

    It’s usually calculated as a percentage using the following formula :

    Return On Investment = (Revenue / Total Spend) x 100

    ROI = (Revenue / Total spend) × 100

    If you spend €1,000 on a paid ad campaign and your efforts bring in €5,000, then your ROI is 500% (5,000/1,000 × 100).

    With a web analytics tool like Matomo, you can quickly see the revenue generated from each traffic source and you can drill down further to compare different social media channels, search engines, referral websites and campaigns to get more granular view. 

    Revenue by channel in Matomo

    In the example above in Matomo’s Marketing Attribution feature, we can see that social networks are generating the highest amount of revenue in the year. To calculate ROI, we would need to compare the amount of investment to each channel. 

    Let’s say we invested $1,000 per year in search engine optimisation and content marketing, the return on investment (ROI) stands at approximately 2576%, based on a revenue of $26,763.48 per year. 

    Conversely, for organic social media campaigns, where $5,000 was invested and revenue amounted to $71,180.22 per year, the ROI is approximately 1323%. 

    Despite differences in revenue generation, both channels exhibit significant returns on investment, with SEO and content marketing demonstrating a much higher ROI compared to organic social media campaigns. 

    With that in mind, we might want to consider shifting our marketing budget to focus more on search engine optimisation and content marketing as it’s a greater return on investment.

    Try Matomo for Free

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    Return on ad spend

    Return on ad spend (ROAS) is similar to return on investment, but it measures the profitability of a specific ad or campaign.

    Calculate ROAS using the following formula :

    Return on ad Spend = revenue / ad cost

    ROAS = Revenue / Ad cost 

    A positive ROAS means you are making money. If you generate €3 for every €1 you spend on advertising, for example, there’s no reason to turn off that campaign. If you only make €1 for every €2 you spend, however, then you need to shut down the campaign or optimise it. 

    Bounce rate

    Bounce rate is the percentage of visitors who leave your site without taking another action. Calculate it using the following formula :

    Bounce rate = (Number of visitors who bounce / Total number of visitors) * 100

    Bounce rate = (Number of visitors who bounce / Total number of visitors) × 100

    Some portion of users will always leave your site immediately, but you should aim to make your bounce rate as low as possible. After all, every customer that bounces is a missed opportunity that you may never get again. 

    You can check the bounce rate for each one of your site’s pages using Matomo’s page analytics report. Web analytics tools like Google Analytics can track bounce rates for online stores also. 

    A screenshot of Matomo's page view report A screenshot of Matomo's page view report

    Bounce rate is calculated automatically. You can sort the list of pages by bounce rate allowing you to prioritise your optimisation efforts. 

    Don’t stop there, though. Explore bounce rate further by comparing your mobile bounce rate vs. desktop bounce rate by segmenting your traffic. This will highlight whether your mobile site needs improving. 

    Try Matomo for Free

    Get the web insights you need, without compromising data accuracy.

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    Click-through rate

    Your clickthrough rate (CTR) tells you the number of people who click on your ads as a percentage of total impressions. You can calculate it by dividing the number of clicks your ad gets by the total number of times people see it. 

    So the formula looks like this :

    Click-through Rate = (Number of clicks / Total impressions) × 100

    CTR (%) = (Number of clicks / Total impressions​) × 100

    If an ad gets 1,000 impressions and 10 people click on it, then the CTR will be 10/1,000 × 100 = 1%

    You don’t usually need to calculate your clickthrough rate manually, however. Most ad platforms like Google Ads will automatically calculate CTR.

    What is considered a good ecommerce sales conversion rate ?

    This question is so broad it’s almost impossible to answer. The thing is, sales conversion rates vary massively depending on the conversion event and the industry. A good conversion rate in one industry might be terrible in another. 

    That being said, research shows that the average website conversion rate across all industries is 2.35%. Of course, some websites convert much better than this. The same study found that the top 25% of websites across all industries have a conversion rate of 5.31% or higher. 

    How can you improve your conversion rate ?

    Ecommerce metrics don’t just let you track your campaign’s ROI, they help you identify ways to improve your campaign. 

    Use these five tips to start improving your marketing campaign’s conversion rates today :

    Run A/B tests

    The most effective way to improve almost all of the ecommerce metrics you track is to test, test, and test again.

    A/B testing or multivariate testing compares two different versions of the same content, such as a landing page or blog post. Seeing which version performs better can help you squeeze as many conversions as possible from your website and ad campaigns. But only if you test as many things as possible. This should include :

    • Ad placement
    • Ad copy
    • CTAs
    • Headlines
    • Straplines
    • Colours
    • Design

    To create and analyse tests and their results effectively, you’ll need either an A/B testing platform or a web analytics solution like Matomo, which offers one out of the box.

    A/B testing in Matomo analytics

    Matomo’s A/B Testing feature makes it easy to create and track tests over time, breaking down each test’s variations by the metrics that matter. It automatically calculates statistical significance, too, meaning you can be sure you’re making a change for the better. 

    Try Matomo for Free

    Get the web insights you need, without compromising data accuracy.