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• How to measure the performance of a newsletter (or any email) with Matomo

  19 décembre 2017, par InnoCraft

  To be able to grow your business, it is crucial to track all your marketing efforts. This includes all newsletters and emails that you share with people outside of your business. Otherwise, you won’t be able to know which of your daily efforts are yielding results.

  Are you wondering if it is possible to track the performance of an emailing campaign in Matomo (Piwik) efficiently ? Would you like to know if it is technically easy ? No worries, here is a “How to” tutorial showing you how easily you can track an emailing in Matomo properly.

  Different tracking levels for different needs

  There are many things that you may be interested to track, for example :

  

  1. How many users opened your email
  2. How many users interacted with the links in your email
  3. How many users interacted on your website through your email

  Let’s have a look at each of these levels.

  Step 1 – Tracking email and newsletter openings in Matomo

  Tracking email openings requires to add an HTML code to your newsletter. It works through what we call a tracking pixel, a tiny image of 1×1 that is transparent so the user will not be able to see it.
  In order to install it, here is an example of what this code looks like :

  <img src="https://piwik.example.com/piwik.php?idsite=YOUR_PIWIK_WEBSITE_ID&rec=1&bots=1&url=https%3A%2F%2Fexample.com%2Femail-opened%2Fnewsletter_XYZ&action_name=Email%20opened&_rcn=internal%20email%20name&_rck=newsletter_XYZ" style="border:0;” alt="" />

  The Matomo tracking pixel explained

  The above URL is composed of the following URL parameters which are part of our Tracking API :

  • idsite : Corresponds to the ID of the website you would like to track.
  • rec : You need to have rec=1 in order for the request to be actually recorded.
  • bots : Set it to 1 to include all the connections made to this request, bots included.
  • url : corresponds to the URL you would like to display in Matomo (Piwik) every time the email is opened.
  • action_name : This is the page name you would like to be tracked when the email is opened.
  • _rcn : The name you would like to give to your campaign.
  • _rck : The keyword you may like to use in order to summarize the content of your newsletter.

  You may have noticed some special characters here such as “%20”, “%2F”. That’s because the URL is encoded. We strongly recommend you to do so in order for your tracking not to break. Many tools are available on the web in order to encode your URLs such as https://www.urlencoder.org/.

  If you would like to access the previous tracking code easily, keep in mind that you can always find the tracking code generator within the “Matomo admin panel → Tracking code” :

  

  You can find more information about it on our guide at : How do I track how many users open and read my newsletter emails (using a pixel / beacon) ?

  As a result, the information will be pushed as following for any user who opens your email :

  

  To not bias your regular page views on your website with newsletter openings, we recommend tracking newsletter openings into a new website.

  Tracking even more data : the user ID example

  You can go deeper in your URL tracking by inserting other parameters such as the user id if you have this information within your emailing database. One of the main benefit of tracking the User ID is to connect data across multiple devices and browsers for a given user.

  You only need to add the following parameter &uid=XXX where XXX equals the dynamic value of the user ID :

  

  Make sure that UID from your emailing provider is the same as the one used on your website in order for your data to be consistent.

  Important note : some email providers are loading email messages by default which results in an opening even if the user did not actually open the email.

  Step 2 – Measure the clicks within your emailing

  Tracking clicks within an email lets you know with which content readers interacted the most. We recommend tracking all links in all your emails as a campaign, whether it is a newsletter, a custom support email, an email invoice, etc. You might be surprised to see which of your emails lead to conversions and if they don’t, try to tweak those emails, so they might in the future.

  Tracking clicks This works thanks to URL campaign tracking. In order to perform this action, you will need to add Matomo (Piwik) URL parameters to all your existing link URLs :

  • Website URL : for example “www.your-website.com”.
  • Campaign name : for example “pk_campaign=emailing”. Represents the name you would like to give to your campaign.
  • Campaign keyword : for example “pk_keyword=name-of-your-article”. Represents the name you would like to give to your content.
  • Campaign source : for example “pk_source=newsletter”. Represents the name of the referrer.
  • Campaign medium : for example “pk_medium=email”. Represents the type of referrer you are using.
  • Campaign content : for example “pk_content=title”. Represents the type of content.

  You can find more information about campaign url tracking in our “Tracking marketing campaigns with Matomo” guide.

  Here is a sample showing you how you can differentiate some links in a newsletter, all pointing to the same URL :

  

  Once you have added these URL parameters to each of your link, Matomo (Piwik) will clearly indicate the referrer of this specific campaign when a user clicks on a link in the newsletter and visits your website.

  Important note : if you do not track your campaigns, it will result in a bad interpretation of your data within Matomo (Piwik) as you will get webmail services or direct entries as referrer instead of your newsletter campaign.

  Step 3 – Measure emailing performances on your website

  Thanks to Matomo (Piwik) URL campaign parameters, you can now clearly identify the traffic brought through your emailing. You can now specifically isolate users who come from emails by creating a segment :

  

  Once done, you can either have a look at each user specifically through the visitor log report or analyze it as a whole within the rest of the reports.

  You can even measure your return on investment directly if goals have been defined. In order to know more about how to track goals within Matomo (Piwik).

  Did you like this article ?

  If you enjoyed reading this article, do not hesitate to share it around you. Moreover, if there are any topics you would like to write us about in particular, just drop us an email and we will be more than happy to write about it.

  The post How to measure the performance of a newsletter (or any email) with Matomo appeared first on Analytics Platform - Matomo.

• What is last click attribution ? A beginner’s guide

  10 mars 2024, par Erin

  Imagine you just finished a successful marketing campaign. You reached new highs in campaign revenue. Your conversion was higher than ever. And you did it without dramatically increasing your marketing budget.

  So, you start planning your next campaign with a bigger budget.

  But what do you do ? Where do you invest the extra money ?

  You used several marketing tactics and channels in the last campaign. To solve this problem, you need to track marketing attribution — where you give conversion credit to a channel (or channels) that acted as a touchpoint along the buyer’s journey.

  One of the most popular attribution models is last click attribution.

  In this article, we’ll break down what last click attribution is, its advantages and disadvantages, and examples of how you can use it to gain insights into the marketing strategies driving your growth.

  What is last click attribution ?

  Last click, or last interaction, is a marketing attribution model that seeks to give all credit for a conversion to the final touchpoint in the buyer’s journey. It assumes the customer’s last interaction with your brand (before the sale) was the most influential marketing channel for the conversion decision.

  

  Example of last click attribution

  Let’s say a woman named Jill stumbles across a fitness equipment website through an Instagram ad. She explores the website, looking at a few fitness bands and equipment, but she doesn’t buy anything.

  A few days later, Jill was doing a workout but wished she had equipment to use.

  So, she Googles the name of the company she checked out earlier to take a look at the fitness bands it offers. She’s not sure which one to get, but she signs up for a 10% discount by entering her email.

  A few days later, she sees an ad on Facebook and visits the site but exits before purchasing. 

  The next day, Jill gets an email from the store stating that her discount code is expiring. She clicks on the link, plugs in the discount code, and buys a fitness band for $49.99.

  Under the last click attribution model, the fitness company would attribute full credit for the sale to their email campaign while ignoring all other touchpoints (the Instagram ad, Jill’s organic Google search, and the Facebook ad).

  3 advantages of last click attribution

  Last click attribution is one of the most popular methods to credit a conversion. Here are the primary advantages of using it to measure your marketing efforts :

  

  1. Easiest attribution method for beginners

  If something’s too complicated, many people simply won’t touch it.

  So, when you start diving into attribution, you might want to keep it simple. Fortunately, last click attribution is a wonderful method for beginner marketers to try out. And when you first begin tracking your marketing efforts, it’s one of the easiest methods to grasp. 

  2. It can have more impact on revenue

  Attribution and conversions go hand in hand. But conversions aren’t just about making a sale or generating more revenue. We often need to track the conversions that take place before a sale.

  This could include gaining a new follower on Instagram or capturing an email subscriber with a new lead magnet.

  If you’re trying to attribute why someone converted into a follower or lead, you may want to ditch last click for something else.

  But when you’re looking strictly at revenue-generating conversions, last click can be one of the most impactful methods for giving credit to a conversion.

  3. It helps you understand bottom-of-funnel conversions

  If SEO is your focus, chances are pretty good that you aren’t looking for a direct sale right out of the gate. You likely want to build your authority, inform and educate your audience, and then maybe turn them into a lead.

  However, when your primary focus isn’t generating traffic or leads but turning your leads into customers, then you’re focused on the bottom of your sales funnel.

  Last click can be helpful to use in bottom-of-funnel (BoFu) conversions since it often means following a paid ad or sales email that allows you to convert your warm audience member.

  If you’re strictly after revenue, you may not need to pay as much attention to the person who reads your latest blog post. After they read the article, they may have seen a social media post. And then, maybe they saw your email with a discount to buy now — which converted them into a paying customer.

  3 challenges of last click attribution

  Last click attribution is a simple way to start analysing the channels that impact your conversions. But it’s not perfect.

  Here are a few challenges of last click attribution you should keep in mind :

  

  1. It ignores all other touchpoints

  Last click attribution is a single-touch attribution model. This type of model declares that a single channel gets 100% of the credit for a sale.

  But this can overlook impactful contributions from other channels.

  Multi-touch attribution seeks to give credit to multiple channels for each conversion. This is a more holistic approach.

  2. It fragments the customer journey

  Most customers need a few touchpoints before they’ll make a purchase.

  Maybe it’s reading a blog post via Google, checking out a social media post on Instagram, and receiving a nurture email.

  If you look only at the last touchpoint before a sale, then you ignore the impact of the other channels. This leads to a fragmented customer journey. 

  Imagine this : You tell your marketing leaders that Facebook ads are responsible for your success because they were the last touch for 65% of conversions. So, you pour your entire budget into Facebook ads.

  What happens ?

  Your sales drop by 60% in one month. This happens because you ignored the traffic you were generating from SEO blog posts that led to that conversion — the nurturing that took place in email marketing.

  3. Say goodbye to brand awareness marketing

  Without a brand, you can’t have a sustainable business.

  Some marketing activities, like brand awareness campaigns, are meant to fuel brand awareness to build a business that lasts for years.

  But if you’re going to use last click attribution to measure the effectiveness of your marketing efforts, then you’re going to diminish the impact of brand awareness.

  Your brand, as a whole, has the ability to generate multiples of your current revenue by simply reaching more people and creating unique brand experiences with new audiences.

  Last click attribution can’t easily measure brand awareness activities, which means their importance is often ignored.

  Last click attribution vs. other attribution models

  Last click attribution is just one type of attribution model. Here are five other common marketing attribution models you might want to consider :

  

  First interaction

  We’ve already touched on last click interaction as a marketing attribution model. But one of the most common models does the opposite.

  First interaction, or first touch, gives full credit to the first channel that brought a lead in. 

  First interaction is best used for top-of-funnel (ToFU) conversions, like user acquisition.

  Last non-direct interaction

  A similar model to last click attribution is one called last non-direct interaction. But one major difference is that it excludes all direct traffic from the calculation. Instead, it assigns full conversion credit to the channel that precedes it.

  For instance, let’s say you see someone comes to your website via a Facebook ad but doesn’t purchase. Then one week later, they go directly to your website through a bookmark they saved and they complete a purchase. Instead of giving attribution to the direct traffic touchpoint (entering your site through a saved bookmark), you attribute the conversion to the previous channel.

  In this case, the Facebook ad gets the credit.

  Last non-direct attribution is best used for BoFu conversions.

  Linear

  Another common attribution model is called linear attribution. Here, you split the credit for a conversion equally across every single touchpoint.

  This means if someone clicks on your blog post in Google, TikTok post, email, and a Facebook ad, then the credit for the conversion is equally split between each of these channels.

  This model is helpful for looking at both BoFu and ToFu activities.

  Time decay

  Time decay is an attribution model that more accurately credits conversions across different touchpoints. This means the closer a channel is to a conversion, the more weight is given to it.

  The time decay model assumes that the closer a channel is to a conversion, the greater that channel’s impact is on a sale.

  Position based

  Position-based, also called U-shaped attribution, is an interesting model that gives multiple channels credit for a conversion.

  But it doesn’t give equal credit to channels or weighted credit to the channels closest to the conversion.

  Instead, it gives the most credit to the first and last interactions.

  In other words, it emphasises the conversion of someone to a lead and, eventually, a customer.

  It gives the first and last interaction 40% of the credit for a conversion and then splits the remaining 20% across the other touchpoints in the customer journey.

  If you’re ever unsure about which attribution model to use, with Matomo, you can compare them to determine the one that best aligns with your goals and accurately reflects conversion paths. 

  

  In the above screenshot from Matomo, you can see how last-click compares to first-click and linear models to understand their respective impacts on conversions.

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  Use Matomo to track last click attribution

  If you want to improve your marketing, you need to start tracking your efforts. Without marketing attribution, you will never be certain which marketing activities are pushing your business forward.

  Last click attribution is one of the most popular ways to get started with attribution since it, very simply, gives full credit to the last interaction for a conversion.

  If you want to start tracking last click attribution (or any other previously mentioned attribution model), sign up for Matomo’s 21-day free trial today. No credit card required.

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• How to measure the performance of a newsletter (or any email) with Piwik

  19 décembre 2017, par InnoCraft — Community

  To be able to grow your business, it is crucial to track all your marketing efforts. This includes all newsletters and emails that you share with people outside of your business. Otherwise, you won’t be able to know which of your daily efforts are yielding results.

  Are you wondering if it is possible to track the performance of an emailing campaign in Piwik efficiently ? Would you like to know if it is technically easy ? No worries, here is a “How to” tutorial showing you how easily you can track an emailing in Piwik properly.

  Different tracking levels for different needs

  There are many things that you may be interested to track, for example :

  

  1. How many users opened your email
  2. How many users interacted with the links in your email
  3. How many users interacted on your website through your email

  Let’s have a look at each of these levels.

  Step 1 – Tracking email and newsletter openings in Piwik

  Tracking email openings requires to add an HTML code to your newsletter. It works through what we call a tracking pixel, a tiny image of 1×1 that is transparent so the user will not be able to see it.
  In order to install it, here is an example of what this code looks like :

  <img src="https://piwik.example.com/piwik.php?idsite=YOUR_PIWIK_WEBSITE_ID&rec=1&bots=1&url=https%3A%2F%2Fexample.com%2Femail-opened%2Fnewsletter_XYZ&action_name=Email%20opened&_rcn=internal%20email%20name&_rck=newsletter_XYZ" style="border:0;” alt="" />

  The Piwik tracking pixel explained

  The above URL is composed of the following URL parameters which are part of our Tracking API :

  • idsite : Corresponds to the ID of the website you would like to track.
  • rec : You need to have rec=1 in order for the request to be actually recorded.
  • bots : Set it to 1 to include all the connections made to this request, bots included.
  • url : corresponds to the URL you would like to display in Piwik every time the email is opened.
  • action_name : This is the page name you would like to be tracked when the email is opened.
  • _rcn : The name you would like to give to your campaign.
  • _rck : The keyword you may like to use in order to summarize the content of your newsletter.

  You may have noticed some special characters here such as “%20”, “%2F”. That’s because the URL is encoded. We strongly recommend you to do so in order for your tracking not to break. Many tools are available on the web in order to encode your URLs such as https://www.urlencoder.org/.

  If you would like to access the previous tracking code easily, keep in mind that you can always find the tracking code generator within the “Piwik admin panel → Tracking code” :

  

  You can find more information about it on our guide at : How do I track how many users open and read my newsletter emails (using a pixel / beacon) ?

  As a result, the information will be pushed as following for any user who opens your email :

  

  To not bias your regular page views on your website with newsletter openings, we recommend tracking newsletter openings into a new website.

  Tracking even more data : the user ID example

  You can go deeper in your URL tracking by inserting other parameters such as the user id if you have this information within your emailing database. One of the main benefit of tracking the User ID is to connect data across multiple devices and browsers for a given user.

  You only need to add the following parameter &uid=XXX where XXX equals the dynamic value of the user ID :

  

  Make sure that UID from your emailing provider is the same as the one used on your website in order for your data to be consistent.

  Important note : some email providers are loading email messages by default which results in an opening even if the user did not actually open the email.

  Step 2 – Measure the clicks within your emailing

  Tracking clicks within an email lets you know with which content readers interacted the most. We recommend tracking all links in all your emails as a campaign, whether it is a newsletter, a custom support email, an email invoice, etc. You might be surprised to see which of your emails lead to conversions and if they don’t, try to tweak those emails, so they might in the future.

  Tracking clicks This works thanks to URL campaign tracking. In order to perform this action, you will need to add Piwik URL parameters to all your existing link URLs :

  • Website URL : for example “www.your-website.com”.
  • Campaign name : for example “pk_campaign=emailing”. Represents the name you would like to give to your campaign.
  • Campaign keyword : for example “pk_keyword=name-of-your-article”. Represents the name you would like to give to your content.
  • Campaign source : for example “pk_source=newsletter”. Represents the name of the referrer.
  • Campaign medium : for example “pk_medium=email”. Represents the type of referrer you are using.
  • Campaign content : for example “pk_content=title”. Represents the type of content.

  You can find more information about campaign url tracking in our “Tracking marketing campaigns with Piwik” guide.

  Here is a sample showing you how you can differentiate some links in a newsletter, all pointing to the same URL :

  

  Once you have added these URL parameters to each of your link, Piwik will clearly indicate the referrer of this specific campaign when a user clicks on a link in the newsletter and visits your website.

  Important note : if you do not track your campaigns, it will result in a bad interpretation of your data within Piwik as you will get webmail services or direct entries as referrer instead of your newsletter campaign.

  Step 3 – Measure emailing performances on your website

  Thanks to Piwik URL campaign parameters, you can now clearly identify the traffic brought through your emailing. You can now specifically isolate users who come from emails by creating a segment :

  

  Once done, you can either have a look at each user specifically through the visitor log report or analyze it as a whole within the rest of the reports.

  You can even measure your return on investment directly if goals have been defined. In order to know more about how to track goals within Piwik.

  Did you like this article ?

  If you enjoyed reading this article, do not hesitate to share it around you. Moreover, if there are any topics you would like to write us about in particular, just drop us an email and we will be more than happy to write about it.