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    1er décembre 2010, par

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  • 7 Ecommerce Metrics to Track and Improve in 2024

    12 avril 2024, par Erin

    You can invest hours into market research, create the best ads you’ve ever seen and fine-tune your budgets. But the only way to really know if your digital marketing campaigns move the needle is to track ecommerce metrics.

    It’s time to put your hopes and gut feelings aside and focus on the data. Ecommerce metrics are key performance indicators that can tell you a lot about the performance of a single campaign, a traffic source or your entire marketing efforts. 

    That’s why it’s essential to understand what ecommerce metrics are, key metrics to track and how to improve them. 

    Ready to do all of the above ? Then, let’s get started.

    What are ecommerce metrics ? 

    An ecommerce metric is any metric that helps you understand the effectiveness of your digital marketing efforts and the extent to which users are taking a desired action. Most ecommerce metrics focus on conversions, which could be anything from making a purchase to subscribing to your email list.

    You need to track ecommerce metrics to understand how well your marketing efforts are working. They are essential to helping you run a cost-effective marketing campaign that delivers a return on investment. 

    For example, tracking ecommerce metrics will help you identify whether your digital marketing campaigns are generating a return on investment or whether they are actually losing money. They also help you identify your most effective campaigns and traffic sources. 

    Ecommerce metrics also help you spot opportunities for improvement both in terms of your marketing campaigns and your site’s UX. 

    For instance, you can use ecommerce metrics to track the impact on revenue of A/B tests on your marketing campaigns. Or you can use them to understand how users interact with your website and what, if anything, you can do to make it more engaging.

    What’s the difference between conversion rate and conversion value ?

    The difference between a conversion rate and a conversion value is that the former is a percentage while the latter is a monetary value. 

    There can be confusion between the terms conversion rate and conversion value. Since conversions are core metrics in ecommerce, it’s worth taking a minute to clarify. 

    Conversion rates measure the percentage of people who take a desired action on your website compared to the total number of visitors. If you have 100 visitors and one of them converts, then your conversion rate is 1%. 

    Here’s the formula for calculating your conversion rate :

    Conversion Rate (%) = (Number of conversions / Total number of visitors) × 100

    Conversion rate formula

    Using the example above :

    Conversion Rate = (1 / 100) × 100 = 1%

    Conversion value is a monetary amount you assign to each conversion. In some cases, this is the price of the product a user purchases. In other conversion events, such as signing up for a free trial, you may wish to assign a hypothetical conversion value. 

    To calculate a hypothetical conversion value, let’s consider that you have estimated the average revenue generated from a paying customer is $300. If the conversion rate from free trial to paying customer is 20%, then the hypothetical conversion value for each free trial signup would be $300 multiplied by 20%, which equals $60. This takes into account the number of free trial users who eventually become paying customers.

    So the formula for hypothetical conversion value looks like this :

    Hypothetical conversion value formula

    Hypothetical conversion value = (Average revenue per paying customer) × (Conversion rate)

    Using the values from our example :

    Hypothetical conversion value = $300 × 20% = $60

    The most important ecommerce metrics and how to track them

    There are dozens of ecommerce metrics you could track, but here are seven of the most important. 

    Conversion rate

    Conversion rate is the percentage of visitors who take a desired action. It is arguably one of the most important ecommerce metrics and a great top-level indicator of the success of your marketing efforts. 

    You can measure the conversion rate of anything, including newsletter signups, ebook downloads, and product purchases, using the following formula :

    Conversion rate

    Conversion rate = (Number of people who took action / Total number of visitors) × 100

    You usually won’t have to manually calculate your conversion rate, though. Almost every web analytics or ad platform will track the conversion rate automatically.

    Matomo, for instance, automatically tracks any conversion you set in the Goals report.

    A screenshot of Matomo's Goals report

    As you can see in the screenshot, your site’s conversions are plotted over a period of time and the conversion rate is tracked below the graph. You can change the time period to see how your conversion rate fluctuates.

    If you want to go even further, track your new visitor conversion rate to see how engaging your site is to first-time visitors. 

    Try Matomo for Free

    Get the web insights you need, without compromising data accuracy.

    No credit card required

    Cost per acquisition

    Cost per acquisition (CPA) is the average cost of acquiring a new user. You can calculate your overall CPA or you can break CPA down by email campaign, traffic source, or any other criteria. 

    Calculate CPA by dividing your total marketing cost by the number of new users you acquire.

    Cost per acquisition = Total marketing cost / Number of customers acquired

    CPA = Total marketing cost​ / Number of new users acquired 

    So if your Google Ads campaign costs €1,000 and you acquire 100 new users, your CPA is €10 (1000/100=10).

    It’s important to note that CPA is not the same as customer acquisition cost. Customer acquisition cost considers the number of paying customers. CPA looks at the number of users taking a certain action, like subscribing to a newsletter, making a purchase, or signing up for a free trial.

    Cost per acquisition is a direct measure of your marketing efforts’ effectiveness, especially when comparing CPA to average customer spend and return on ad spend. 

    If your CPA is higher than the average customer spend, your marketing campaign is profitable. If not, then you can look at ways to either increase customer spend or decrease your cost per acquisition.

    Customer lifetime value

    Customer lifetime value (CLV) is the average amount of money a customer will spend with your ecommerce brand over their lifetime. 

    Customer value is the total worth of a customer to your brand based on their purchasing behaviour. To calculate it, multiply the average purchase value by the average number of purchases. For instance, if the average purchase value is €50 and customers make 5 purchases on average, the customer value would be €250.

    Use this formula to calculate customer value :

    Customer value = Average purchase value × Average number of purchases

    Customer value = Average purchase value × Average number of purchases

    Then you can calculate customer lifetime value using the following formula :

    Customer lifetime value = Customer value * Average customer lifespan

    CLV = Customer value × Average customer lifespan

    In another example, let’s say you have a software company and customers pay you €500 per year for an annual subscription. If the average customer lifespan is 5 years, then the Customer Lifetime Value (CLV) would be €2,500.

    Customer lifetime value = €500 × 5 = €2,500

    Knowing how much potential customers are likely to spend helps you set accurate marketing budgets and optimise the price of your products. 

    Return on investment

    Return on investment (ROI) is the amount of revenue your marketing efforts generate compared to total spend. 

    It’s usually calculated as a percentage using the following formula :

    Return On Investment = (Revenue / Total Spend) x 100

    ROI = (Revenue / Total spend) × 100

    If you spend €1,000 on a paid ad campaign and your efforts bring in €5,000, then your ROI is 500% (5,000/1,000 × 100).

    With a web analytics tool like Matomo, you can quickly see the revenue generated from each traffic source and you can drill down further to compare different social media channels, search engines, referral websites and campaigns to get more granular view. 

    Revenue by channel in Matomo

    In the example above in Matomo’s Marketing Attribution feature, we can see that social networks are generating the highest amount of revenue in the year. To calculate ROI, we would need to compare the amount of investment to each channel. 

    Let’s say we invested $1,000 per year in search engine optimisation and content marketing, the return on investment (ROI) stands at approximately 2576%, based on a revenue of $26,763.48 per year. 

    Conversely, for organic social media campaigns, where $5,000 was invested and revenue amounted to $71,180.22 per year, the ROI is approximately 1323%. 

    Despite differences in revenue generation, both channels exhibit significant returns on investment, with SEO and content marketing demonstrating a much higher ROI compared to organic social media campaigns. 

    With that in mind, we might want to consider shifting our marketing budget to focus more on search engine optimisation and content marketing as it’s a greater return on investment.

    Try Matomo for Free

    Get the web insights you need, without compromising data accuracy.

    No credit card required

    Return on ad spend

    Return on ad spend (ROAS) is similar to return on investment, but it measures the profitability of a specific ad or campaign.

    Calculate ROAS using the following formula :

    Return on ad Spend = revenue / ad cost

    ROAS = Revenue / Ad cost 

    A positive ROAS means you are making money. If you generate €3 for every €1 you spend on advertising, for example, there’s no reason to turn off that campaign. If you only make €1 for every €2 you spend, however, then you need to shut down the campaign or optimise it. 

    Bounce rate

    Bounce rate is the percentage of visitors who leave your site without taking another action. Calculate it using the following formula :

    Bounce rate = (Number of visitors who bounce / Total number of visitors) * 100

    Bounce rate = (Number of visitors who bounce / Total number of visitors) × 100

    Some portion of users will always leave your site immediately, but you should aim to make your bounce rate as low as possible. After all, every customer that bounces is a missed opportunity that you may never get again. 

    You can check the bounce rate for each one of your site’s pages using Matomo’s page analytics report. Web analytics tools like Google Analytics can track bounce rates for online stores also. 

    A screenshot of Matomo's page view report A screenshot of Matomo's page view report

    Bounce rate is calculated automatically. You can sort the list of pages by bounce rate allowing you to prioritise your optimisation efforts. 

    Don’t stop there, though. Explore bounce rate further by comparing your mobile bounce rate vs. desktop bounce rate by segmenting your traffic. This will highlight whether your mobile site needs improving. 

    Try Matomo for Free

    Get the web insights you need, without compromising data accuracy.

    No credit card required

    Click-through rate

    Your clickthrough rate (CTR) tells you the number of people who click on your ads as a percentage of total impressions. You can calculate it by dividing the number of clicks your ad gets by the total number of times people see it. 

    So the formula looks like this :

    Click-through Rate = (Number of clicks / Total impressions) × 100

    CTR (%) = (Number of clicks / Total impressions​) × 100

    If an ad gets 1,000 impressions and 10 people click on it, then the CTR will be 10/1,000 × 100 = 1%

    You don’t usually need to calculate your clickthrough rate manually, however. Most ad platforms like Google Ads will automatically calculate CTR.

    What is considered a good ecommerce sales conversion rate ?

    This question is so broad it’s almost impossible to answer. The thing is, sales conversion rates vary massively depending on the conversion event and the industry. A good conversion rate in one industry might be terrible in another. 

    That being said, research shows that the average website conversion rate across all industries is 2.35%. Of course, some websites convert much better than this. The same study found that the top 25% of websites across all industries have a conversion rate of 5.31% or higher. 

    How can you improve your conversion rate ?

    Ecommerce metrics don’t just let you track your campaign’s ROI, they help you identify ways to improve your campaign. 

    Use these five tips to start improving your marketing campaign’s conversion rates today :

    Run A/B tests

    The most effective way to improve almost all of the ecommerce metrics you track is to test, test, and test again.

    A/B testing or multivariate testing compares two different versions of the same content, such as a landing page or blog post. Seeing which version performs better can help you squeeze as many conversions as possible from your website and ad campaigns. But only if you test as many things as possible. This should include :

    • Ad placement
    • Ad copy
    • CTAs
    • Headlines
    • Straplines
    • Colours
    • Design

    To create and analyse tests and their results effectively, you’ll need either an A/B testing platform or a web analytics solution like Matomo, which offers one out of the box.

    A/B testing in Matomo analytics

    Matomo’s A/B Testing feature makes it easy to create and track tests over time, breaking down each test’s variations by the metrics that matter. It automatically calculates statistical significance, too, meaning you can be sure you’re making a change for the better. 

    Try Matomo for Free

    Get the web insights you need, without compromising data accuracy.

  • 7 Best Marketing Attribution Software in 2024

    22 février 2024, par Erin

    It can be hard to accurately track the impact of your marketing efforts across marketing channels and campaigns. That’s where marketing attribution software comes in. 

    It goes beyond basic web analytics solutions that just look at the final click. Instead, it shows how different channels, content, and ads are performing at every step of the buyer’s journey, which gives a more accurate picture than just focusing on the last click.

    In this guide, we’ll cover the basics of marketing attribution, list the top marketing attribution software and explain how the issue of privacy is transforming the web analytics industry.

    What is marketing attribution ?

    Marketing attribution is the process of assigning credit to each touchpoint in a buyer’s journey that leads to a desired action (such as a conversion or sale) in order to understand the effectiveness of various marketing channels and campaigns in influencing the customer’s decision-making process.

    Marketers use software tools like website analytics to to track and analyse customer interactions across different touchpoints, allowing them to attribute conversions or sales to specific marketing efforts and optimise their strategies and budgets accordingly.

    Why is marketing attribution so important ?

    If you don’t track your campaigns correctly, it’s easy to spend thousands (or even millions) in an ineffective way. A 2022 survey by Australian marketing agency Next&Co revealed their clients wasted AU$5.46 billion in ineffective ad spend.

    Illustrated statistic showing how much ad spend was wasted in 2022

    That’s 41% of all the ad spend tracked by Next&Co in 2022. A wasted marketing spend percentage this high isn’t exactly a recipe for a high marketing return on investment (ROI). And yet, it’s the average.

    Why is that ? 

    Most companies don’t actively track the results of their marketing campaigns actively enough.

    By improving your marketing attribution, you can determine which channels, ads, and campaigns work and which don’t. Then, you can move the budget from ineffective channels to effective ones.

    Even if you can only identify half of your wastage, this could be 20% or more of your total spend. Just imagine what your bottom line would look like if your marketing budget were 20% more effective.

    That’s the power that marketing attribution, when done right, brings to the table. It’s the road to a higher marketing ROI.

    Common marketing attribution models and how they’re different 

    The default model for attributing completed goals in most analytics tools is either the last interaction or the last non-direct interaction.

    However, some multi-touch models can help you get a more holistic view of the impact of your marketing efforts.

    Pros and cons of different marketing attribution models.
    • Last interaction model : attributes the conversion to the final interaction or referring source (campaign or ad).
    • Last non-direct interaction model : attributes the conversion to the final touchpoint that was not a direct visit to your website. (For example, if a search ad took them to a product page, the user bookmarked it and returned directly the next day to finish the purchase. The credit would go to the search ad as it’s the last non-direct touchpoint.)
    • First interaction model : attributes the conversion to the first referring event alone.
    • Linear model : gives equal value to every touchpoint throughout the customer journey. 
    • Time decay model : gives more value to touchpoints the closer they were to the actual sale.
    • Position-based model : gives more value to the first and last touchpoints — often 40% each, while splitting 20% among the rest.

    You can read our guide dedicated to marketing attribution models for more details on these models.

    Types of marketing attribution software and the impact of privacy regulations

    Until recently, digital advertising was the “scientific” advertisers’ utopia. Everything could be measured, with cookies from giants like Google and Facebook stalking every user across the web.

    But with the advent of regulations like GDPR and the CCPA, you can no longer blindly trust Google Analytics or the Meta Pixel without consequences.

    Multi-channel attribution tools with third-party cookies and GDPR

    Google, Meta, and other companies used to track and combine user data from their own platforms and websites across the web that installed their tags. These third-party cookies have long been under fire and have caused several GDPR fines.

    Illustration of the privacy issues with some multi-channel attribution tools

    The alternative : analytics platforms with first-party cookies

    In a post-GDPR digital marketing landscape, a compliant-by-default web analytics platform like Matomo is a more reliable and accurate alternative.

    Plus, with a platform like Matomo, you don’t need to rely on data from digital advertising platforms like Facebook Ads and Google Ads. You can accurately track referral sources using our campaign tracking parameters.

    7 best marketing attribution software in 2024

    Below is the list of our favourite marketing attribution tools in 2024. If you find and use one that suits your needs correctly, you can quickly boost your marketing performance.

    1. Matomo — Accurate and easiest to set up for marketing attribution

    Matomo is a privacy-friendly web analytics suite that empowers you to accurately attribute marketing efforts and gain valuable insights while prioritising user privacy and compliance.

    Matomo integrates with e-commerce platforms like WooCommerce and Magenta. That makes it easy for B2C marketing teams to track the revenue impact of their campaigns.

    Multi-channel conversion attribution report in Matomo analytics

    You can also compare a variety of attribution models against each other. B2B teams can use our API to integrate Matomo with their CRM.

    Pros :

    • Relies on first-party cookies for tracking, ensuring accurate data collection and attribution of user actions
    • Includes additional features like Heatmaps, Session Recordings, Form Analytics, A/B Testing, and more
    • Easy to set up and use
    • Features most common multi-touch attribution models

    Cons :

    • Limited to owned channels (website and e-commerce store) due to first-party cookies and data (but you can integrate other data sources through a CRM)

    Pricing

    The self-hosted version is free. The cloud hosted version starts at $19 per month and includes a 21-day free trial. No credit card requierd. 

    Try Matomo for Free

    Get the web insights you need, without compromising data accuracy.

    No credit card required

    2. WhatConverts — Great option for leads-based businesses with high ad spend

    WhatConverts is a marketing attribution tool with a focus on lead tracking. With most web analytics setups, it adds call and text tracking to the typical form-only tracking.

    Screenshot of the WhatConverts homepage

    Pros :

    • Reliable call and text tracking
    • Revenue attribution to specific leads (and, by extension, campaigns and ads)

    Cons :

    • Focused exclusively on leads — little utility for e-commerce companies 

    Pricing

    The cheapest plan starts at $30/month but does not include analytics integrations or form tracking. To access this and advanced flow tracking and attribution features, you need the Elite plan, which starts at $160/month.

    3. HubSpot Marketing Hub — Ideal CRM for larger B2B companies

    HubSpot is a marketing CRM with attribution features for tracking and analysis.

    Screenshot of the HubSpot homepage

    The platform is very broad — encompassing CRM, email automation and other tools — which makes it challenging to use effectively. The price tag is also quite steep for smaller companies and marketing teams.

    Pros :

    • Concretely tracks revenue to multiple different touchpoints and marketing channels
    • Includes several different multi-touch attribution models
    • Allows offline conversion tracking

    Cons :

    • The price point is too high for smaller teams
    • Cam be difficult to set up effectively

    Pricing

    Since marketing attribution is only included in HubSpot Marketing Hub’s Professional and Enterprise plans, pricing starts at $800/month (paid annually). If you commit for a year but pay monthly, the price is $890/month for the professional plan. This goes up with additional add-ons and as your contacts increase as well. 

    4. ActiveCampaign — Good CRM option for small B2B companies

    ActiveCampaign is a CRM and marketing automation platform that can help you trace leads and revenue back to their source.

    Screenshot of the ActiveCampaign homepage

    Although it has a similar scope of features to HubSpot, it is more affordable and slightly easier to use for beginners.

    Pros :

    • Tracks sales revenue back to specific marketing touchpoints
    • Powerful marketing automation features

    Cons :

    • B2B companies may need to purchase two plans, one ActiveCampaign marketing and one CRM.

    Pricing

    Unlike HubSpot, ActiveCampaign offers a much more affordable plan, starting at $29/month billed annually (for up to 1,000 contacts). The marketing and sales CRM bundle starts at $93/month with up to five users.

    5. Salesforce Data Cloud for Marketing — Ideal CRM for enterprises

    Salesforce is a robust and feature-rich CRM that many enterprises rely on for their sales teams.

    Screenshot of the Salesforce homepage

    That makes Salesforce’s marketing attribution platform a logical choice for existing Salesforce users.

    Pros :

    • Uses prospect and sales data from CRM to attribute revenue
    • Revenue prediction analytics
    • Lead scoring to help your sales team focus on high-value leads

    Cons :

    • Difficult to set up and use
    • Clunky and aged user interface
    • Relatively high price point

    Pricing

    The limited Marketing Cloud Account Engagement Growth plan starts at $1,250/month, billed annually. To access advanced cross-channel journeys, you need the Pro plan, which starts at $2,750 monthly.

    6. Terminus — Great for account-based marketing

    If your marketing team uses an account-based marketing (ABM) approach, Terminus might be the right option for you.

    Screenshot of the Terminus homepage

    It offers ABM tools like target account event tracking and revenue attribution tools for your marketing campaigns.

    Pros :

    • Advanced multi-channel revenue attribution tools with a wide range of reports
    • Track intent touchpoints back to target accounts
    • Reliable revenue predictions help you focus your marketing activities

    Cons :

    • Complex and difficult to set up, understand and use effectively
    • Lacks native integrations with many common advertising platforms and analytics tools

    Pricing

    Terminus offers no standard pricing plans. You must contact their sales team for a custom quote based on your needs.

    7. Adobe Analytics — An analytics for enterprises

    Adobe Analytics is part of the Adobe Experience Cloud, with plenty of big data analysis tools for enterprises. Although the platform is quite powerful, it is equally complex and difficult to use. The price point is also prohibitive for many smaller companies.

    Screenshot of the Adobe Analytics homepage

    Pros :

    • Very extensive reporting tools
    • Predictive analytics give you solid leading indicator for future campaign performance
    • Track multiple digital touchpoints across the entire customer journey

    Cons :

    • Like Google Analytics, Adobe Analytics aggregates your visitor data by default, making compliant “consent-free tracking” — tracking user actions without asking for consent — impossible according to GDPR. (See more differences in Matomo’s comparison against Adobe Analytics and Google Analytics.)
    • Prohibitively expensive for most smaller companies
    • Very steep learning curve for setting up and using it correctly

    Pricing

    Adobe Analytics uses usage-based pricing — which means they adjust the pricing based on the traffic volume to your website. Still, their lower price points aren’t exactly SMB-friendly — multiple sources put Adobe’s lowest starting price point at $2,000–2,500 per month.

    Get accurate marketing attribution with Matomo (without privacy concerns)

    Matomo allows you to do marketing attribution effectively and accurately without compromising your users’ privacy. By default, we only use first-party cookies and offer consent-free tracking – meaning no more annoying cookie consent banners (excluding in Germany and the UK).

    If you want to boost your marketing performance without disregarding your users’ privacy, get started with our 21-day free trial. No credit card required. It’s time to make more informed decisions about your marketing campaigns.

  • Use data to develop impactful video content

    28 septembre 2021, par Ben Erskine — Analytics Tips, Plugins

    Creating impactful video content is at the heart of what you do. How you really engage with your audience, change behaviours and influence customers to complete your digital goals. But how do you create truly impactful marketing content ? By testing, trialling, analysing and ultimately tweaking and reacting to data-informed insights that gear your content to your audience (rather than simply producing great content and shooting arrows in the dark).

    Whether you want to know how many plays your video has, finish rates, how your video is consumed over time, how video was consumed on specific days or even which locations users are viewing your video content. Media Analytics will gather all of your video data in one place and provide answers to all of these questions (and much more).

    What is impactful video content ?

    Impactful video content grabs your audience’s attention, keeps their attention and promotes them to take measurable action. Be that time spent on your website, goal completion or brand engagement (including following, commenting or sharing on social). Maybe you’ve developed video content, had some really great results, but not consistently, nor every time and it can be difficult to identify what exactly it is that engages and entices each and every time. And we all want to find where that lovely sweet spot is for your audience.

    Embedded video on your website can be a marketing piece that talks about the benefits of your product. Or can be educational or informative that support the brand and overall impression of the brand. And at the very best entertaining at the same time. 

    84% of people say that they’ve been convinced to buy a product or service by watching a brand’s video. Building trust, knowledge and engagement are simply quicker with video. Viewers interact more, and are engaged longer with video, they are more likely to take in the message and trust what they are seeing through educational, informative or even entertaining video marketing content than solely through reading content on a website. And even better they take action, complete goals on your website and engage with your brand (potentially long term).

    It is not only necessary to have embedded video content on your website, it needs to deliver all the elements of a well functioning website, creating the very best user experience is essential to keeping your viewers engaged. This includes ensuring the video is quick to load, on-brand, expected (in format and tone) and easy to use and/or find. Ensuring that your video content is all of these things can mean that your website users will stick around longer on your website, spend more time exploring (and reading) your website and ultimately complete more of your goals. With a great user experience, your users, in turn, are more likely to come back again to your website and trust your brand. 

    All great reasons to create impactful video content that supports your website and brand ! And to analyse data around this behaviour to repeat (or better) the video content that really hits the mark.

    Let’s talk stats

    In terms of video marketing, there are stats to support that viewers retain 95% of a message when they view it in a video format. The psychology behind this should be fairly obvious. It is easier (and quicker) for humans to consume video and watch someone explain something than it is to read and take action. Simply look at the rise of YouTube for explanatory and instructional video content !

    And how about the 87% of marketers that report a positive ROI on using video in their marketing ? This number has steadily increased since 2015 and matches the increase in video views over the years. This should be enough to demonstrate that video marketing is the way forward, however it needs to be the right type of video to create impact and engagement.

    Do you need more reasons to consider honing and refining your video content for your audience ? And riding this wave of impactful video marketing success ?

    But, how do we do that ?

    So, how do you make content that consistently converts your audience to engaged customers ? The answer is in the numbers. The data. Collecting data on each and every piece of media that is produced and put out into the world. Measuring everything, from where it is viewed, how it is viewed, how much of it is viewed and what is your viewer’s action after the fact.

    While Vimeo and YouTube have their own video analytics they are each to their own, meaning a lot more work for you to combine and analyse your data before forming insights that are useful. 

    Your data is collected by external parties, and is owned and used by these platforms, for their own means. Using Web Analytics from Matomo to collect and collate media data can mean your robust data insights are all in one place. And you own the data, keeping your data private, clean and easy to digest. 

    Once your data is across a single platform, your time can be spent on analysing the data (rather than collating) and discovering those super valuable insights. Additionally, these insights can be collated and reported, in one place, and used to inform future digital and video marketing planning. Working with the data and alongside creative teams to produce video that talks to your audience in an impactful way.

    The more data that is collected the deeper the insights. Saving time and money across a single platform and with data-backed insights to inform decisions that can influence the time (and money) spent producing video content that truly hits the mark with your audience. No more wasted investment and firing into the dark without knowledge. 

    Interrogating the ideal length of your video media means it is more likely to be viewed to the end. Or understanding the play rate on your website of any video. How often is the video played ? And which is played more often ? Constant tweaking and updating of your video content planning can be informed by data-driven human-centric insights. By consistently tracking your media, analysing and forming insights you can build upon past work, and create a fuller picture of who your audience is and how they will engage with future video content. Understanding your media over time can lead to informed decisions that can impact the video content and the level of investment to deliver ROI that means something.

    Wrap Up

    Media Analytics puts you at the heart of video engagement. No more guessing at what your audience wants to see, how long or when. Make every piece of video content have the impact you want (and need) to drive engagement, goal completion and customer conversion. Create a user experience that keeps your users on your website for longer. Delivering on all of those delicious digital marketing goals and speaking the language of key stakeholders throughout the business. Back your digital marketing, with truly impactful content, and above all else deliver to your audience content that keeps them engaged and coming back for more.

    Don’t just take our word for it ! Take a look at what Matomo can offer you with streamlined and insightful Media Analytics, all in one place. And go forth and create impactful content, that matters.

    Next steps :

    Check out our detailed user guide to Media Analytics

    Or, if you have questions, see our helpful Video & Audio Analytics FAQ’s