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  • Benefits and Shortcomings of Multi-Touch Attribution

    13 mars 2023, par Erin — Analytics Tips

    Few sales happen instantly. Consumers take their time to discover, evaluate and become convinced to go with your offer. 

    Multi-channel attribution (also known as multi-touch attribution or MTA) helps businesses better understand which marketing tactics impact consumers’ decisions at different stages of their buying journey. Then double down on what’s working to secure more sales. 

    Unlike standard analytics, multi-channel modelling combines data from various channels to determine their cumulative and independent impact on your conversion rates. 

    The main benefit of multi-touch attribution is obvious : See top-performing channels, as well as those involved in assisted conversions. The drawback of multi-touch attribution : It comes with a more complex setup process. 

    If you’re on the fence about getting started with multi-touch attribution, here’s a summary of the main arguments for and against it. 

    What Are the Benefits of Multi-Touch Attribution ?

    Remember an old parable of blind men and an elephant ?

    Each one touched the elephant and drew conclusions about how it might look. The group ended up with different perceptions of the animal and thought the others were lying…until they decided to work together on establishing the truth.

    Multi-channel analytics works in a similar way : It reconciles data from various channels and campaign types into one complete picture. So that you can get aligned on the efficacy of different campaign types and gain some other benefits too. 

    Better Understanding of Customer Journeys 

    On average, it takes 8 interactions with a prospect to generate a conversion. These interactions happen in three stages : 

    • Awareness : You need to introduce your company to the target buyers and pique their interest in your solution (top-of-the-funnel). 
    • Consideration : The next step is to channel this casual interest into deliberate research and evaluation of your offer (middle-of-the-funnel). 
    • Decision : Finally, you need to get the buyer to commit to your offer and close the deal (bottom-of-the-funnel). 

    You can analyse funnels using various attribution models — last-click, fist-click, position-based attribution, etc. Each model, however, will spotlight the different element(s) of your sales funnel. 

    For example, a single-touch attribution model like last-click zooms in on the bottom-of-the-funnel stage. You can evaluate which channels (or on-site elements) sealed the deal for the prospect. For example, a site visitor arrived from an affiliate link and started a free trial. In this case, the affiliate (referral traffic) gets 100% credit for the conversion. 

    This measurement tactic, however, doesn’t show which channels brought the customer to the very bottom of your funnel. For instance, they may have interacted with a social media post, your landing pages or a banner ad before that. 

    Multi-touch attribution modelling takes funnel analysis a notch further. In this case, you map more steps in the customer journey — actions, events, and pages that triggered a visitor’s decision to convert — in your website analytics tool.

    Funnels Report Matomo

    Then, select a multi-touch attribution model, which provides more backward visibility aka allows you to track more than one channel, preceding the conversion. 

    For example, a Position Based attribution model reports back on all interactions a site visitor had between their first visit and conversion. 

    A prospect first lands at your website via search results (Search traffic), which gets a 40% credit in this model. Two days later, the same person discovers a mention of your website on another blog and visits again (Referral traffic). This time, they save the page as a bookmark and revisit it again in two more days (Direct traffic). Each of these channels will get a 10% credit. A week later, the prospect lands again on your site via Twitter (Social) and makes a request for a demo. Social would then receive a 40% credit for this conversion. Last-click would have only credited social media and first-click — search engines. 

    The bottom line : Multi-channel attribution models show how different channels (and marketing tactics) contribute to conversions at different stages of the customer journey. Without it, you get an incomplete picture.

    Improved Budget Allocation 

    Understanding causal relationships between marketing activities and conversion rates can help you optimise your budgets.

    First-click/last-click attribution models emphasise the role of one channel. This can prompt you toward the wrong conclusions. 

    For instance, your Facebook ads campaigns do great according to a first-touch model. So you decide to increase the budget. What you might be missing though is that you could have an even higher conversion rate and revenue if you fix “funnel leaks” — address high drop-off rates during checkout, improve page layout and address other possible reasons for exiting the page.

    Matomo Customisable Goal Funnels
    Funnel reports at Matomo allow you to see how many people proceed to the next conversion stage and investigate why they drop off.

    By knowing when and why people abandon their purchase journey, you can improve your marketing velocity (aka the speed of seeing the campaign results) and your marketing costs (aka the budgets you allocate toward different assets, touchpoints and campaign types). 

    Or as one of the godfathers of marketing technology, Dan McGaw, explained in a webinar :

    “Once you have a multi-touch attribution model, you [can] actually know the return on ad spend on a per-campaign basis. Sometimes, you can get it down to keywords. Sometimes, you can get down to all kinds of other information, but you start to realise, “Oh, this campaign sucks. I should shut this off.” And then really, that’s what it’s about. It’s seeing those campaigns that suck and turning them off and then taking that budget and putting it into the campaigns that are working”.

    More Accurate Measurements 

    The big boon of multi-channel marketing attribution is that you can zoom in on various elements of your funnel and gain granular data on the asset’s performance. 

    In other words : You get more accurate insights into the different elements involved in customer journeys. But for accurate analytics measurements, you must configure accurate tracking. 

    Define your objectives first : How do you want a multi-touch attribution tool to help you ? Multi-channel attribution analysis helps you answer important questions such as :

    • How many touchpoints are involved in the conversions ? 
    • How long does it take for a lead to convert on average ? 
    • When and where do different audience groups convert ? 
    • What is your average win rate for different types of campaigns ?

    Your objectives will dictate which multi-channel modelling approach will work best for your business — as well as the data you’ll need to collect. 

    At the highest level, you need to collect two data points :

    • Conversions : Desired actions from your prospects — a sale, a newsletter subscription, a form submission, etc. Record them as tracked Goals
    • Touchpoints : Specific interactions between your brand and targets — specific page visits, referral traffic from a particular marketing channel, etc. Record them as tracked Events

    Your attribution modelling software will then establish correlation patterns between actions (conversions) and assets (touchpoints), which triggered them. 

    The accuracy of these measurements, however, will depend on the quality of data and the type of attribution modelling used. 

    Data quality stands for your ability to procure accurate, complete and comprehensive information from various touchpoints. For instance, some data won’t be available if the user rejected a cookie consent banner (unless you’re using a privacy-focused web analytics tool like Matomo). 

    Different attribution modelling techniques come with inherent shortcomings too as they don’t accurately represent the average sales cycle length or track visitor-level data, which allows you to understand which customer segments convert best.

    Learn more about selecting the optimal multi-channel attribution model for your business.

    What Are the Limitations of Multi-Touch Attribution ?

    Overall, multi-touch attribution offers a more comprehensive view of the conversion paths. However, each attribution model (except for custom ones) comes with inherent assumptions about the contribution of different channels (e.g,. 25%-25%-25%-25% in linear attribution or 40%-10%-10%-40% in position-based attribution). These conversion credit allocations may not accurately represent the realities of your industry. 

    Also, most attribution models don’t reflect incremental revenue you gain from existing customers, which aren’t converting through analysed channels. For example, account upgrades to a higher tier, triggered via an in-app offer. Or warranty upsell, made via a marketing email. 

    In addition, you should keep in mind several other limitations of multi-touch attribution software.

    Limited Marketing Mix Analysis 

    Multi-touch attribution tools work in conjunction with your website analytics app (as they draw most data from it). Because of that, such models inherit the same visibility into your marketing mix — a combo of tactics you use to influence consumer decisions.

    Multi-touch attribution tools cannot evaluate the impact of :

    • Dark social channels 
    • Word-of-mouth 
    • Offline promotional events
    • TV or out-of-home ad campaigns 

    If you want to incorporate this data into your multi-attribution reporting, you’ll have to procure extra data from other systems — CRM, ad measurement partners, etc, — and create complex custom analytics models for its evaluation.

    Time-Based Constraints 

    Most analytics apps provide a maximum 90-day lookback window for attribution. This can be short for companies with longer sales cycles. 

    Source : Marketing Charts

    Marketing channels can be overlooked or underappreciated when your attribution window is too short. Because of that, you may curtail spending on brand awareness campaigns, which, in turn, will reduce the number of people entering the later stages of your funnel. 

    At the same time, many businesses would also want to track a look-forward window — the revenue you’ll get from one customer over their lifetime. In this case, not all tools may allow you to capture accurate information on repeat conversions — through re-purchases, account tier updates, add-ons, upsells, etc. 

    Again, to get an accurate picture you’ll need to understand how far into the future you should track conversions. Will you only record your first sales as a revenue number or monitor customer lifetime value (CLV) over 3, 6 or 12 months ? 

    The latter is more challenging to do. But CLV data can add another depth of dimension to your modelling accuracy. With Matomo, you set up this type of tracking by using our visitors’ tracking feature. We can help you track select visitors with known identifiers (e.g. name or email address) to discover their visiting patterns over time. 

    Visitor User IDs in Matomo

    Limited Access to Raw Data 

    In web analytics, raw data stands for unprocessed website visitor information, stripped from any filters, segmentation or sampling applied. 

    Data sampling is a practice of analysing data subsets (instead of complete records) to extrapolate findings towards the entire data set. Google Analytics 4 applies data sampling once you hit over 500k sessions at the property level. So instead of accurate, real-life reporting, you receive approximations, generated by machine learning models. Data sampling is one of the main reasons behind Google Analytics’ accuracy issues

    In multi-channel attribution modelling, usage of sampled data creates further inconsistencies between the reports and the actual state of affairs. For instance, if your website generates 5 million page views, GA multi-touch analytical reports are based on the 500K sample size aka only 90% of the collected information. This hardly represents the real effect of all marketing channels and can lead to subpar decision-making. 

    With Matomo, the above is never an issue. We don’t apply data sampling to any websites (no matter the volume of traffic) and generate all the reports, including multi-channel attribution ones, based on 100% real user data. 

    AI Application 

    On the other hand, websites with smaller traffic volumes often have limited sampling datasets for building attribution models. Some tracking data may also be not available because the visitor rejected a cookie banner, for instance. On average, less than 50% of users in Australia, France, Germany, Denmark and the US among other countries always consent to all cookies. 

    To compensate for such scenarios, some multi-touch attribution solutions apply AI algorithms to “fill in the blanks”, which impacts the reporting accuracy. Once again, you get approximate data of what probably happened. However, Matomo is legally exempt from showing a cookie consent banner in most EU markets. Meaning you can collect 100% accurate data to make data-driven decisions.

    Difficult Technical Implementation 

    Ever since attribution modelling got traction in digital marketing, more and more tools started to emerge.

    Most web analytics apps include multi-touch attribution reports. Then there are standalone multi-channel attribution platforms, offering extra features for conversion rate optimization, offline channel tracking, data-driven custom modelling, etc. 

    Most advanced solutions aren’t available out of the box. Instead, you have to install several applications, configure integrations with requested data sources, and then use the provided interfaces to code together custom data models. Such solutions are great if you have a technical marketer or a data science team. But a steep learning curve and high setup costs make them less attractive for smaller teams. 

    Conclusion 

    Multi-touch attribution modelling lifts the curtain in more steps, involved in various customer journeys. By understanding which touchpoints contribute to conversions, you can better plan your campaign types and budget allocations. 

    That said, to benefit from multi-touch attribution modelling, marketers also need to do the preliminary work : Determine the key goals, set up event and conversion tracking, and then — select the optimal attribution model type and tool. 

    Matomo combines simplicity with sophistication. We provide marketers with familiar, intuitive interfaces for setting up conversion tracking across the funnel. Then generate attribution reports, based on 100% accurate data (without any sampling or “guesstimation” applied). You can also get access to raw analytics data to create custom attribution models or plug it into another tool ! 

    Start using accurate, easy-to-use multi-channel attribution with Matomo. Start your free 21-day trial now. No credit card requried. 

  • Statically built FFMPEG binary segmentation fault

    12 février 2020, par stevendesu

    I want to create a custom build of FFMPEG which rips out everything except for the ability to transmux HLS videos to MP4, and I need this build to be 100% static with no external dependencies

    I tried using the following configuration :

    ./configure \
       --extra-cflags='-static -static-libstdc++ -static-libgcc' \
       --extra-cxxflags='-static -static-libstdc++ -static-libgcc' \
       --extra-ldflags='-static -static-libstdc++ -static-libgcc' \
       --pkg-config-flags='--static' \
       --enable-static \
       --disable-shared \
       --disable-runtime-cpudetect \
       --disable-autodetect \
       --disable-ffplay \
       --disable-ffprobe \
       --disable-doc \
       --disable-avdevice \
       --disable-swresample \
       --disable-swscale \
       --disable-postproc \
       --disable-pthreads \
       --disable-w32threads \
       --disable-os2threads \
       --enable-network \
       --disable-dct \
       --disable-dwt \
       --disable-error-resilience \
       --disable-lsp \
       --disable-lzo \
       --disable-mdct \
       --disable-rdft \
       --disable-fft \
       --disable-faan \
       --disable-pixelutils \
       --disable-encoders \
       --disable-decoders \
       --disable-hwaccels \
       --disable-muxers \
       --enable-muxer=mov \
       --enable-muxer=mp4 \
       --disable-demuxers \
       --enable-demuxer=hls \
       --enable-demuxer=mpegts \
       --enable-demuxer=h264 \
       --enable-demuxer=aac \
       --disable-parsers \
       --enable-parser=h264 \
       --enable-parser=aac \
       --disable-bsfs \
       --disable-protocols \
       --enable-protocol=tcp \
       --enable-protocol=tls \
       --enable-protocol=http \
       --enable-protocol=https \
       --enable-protocol=hls \
       --disable-indevs \
       --disable-outdevs \
       --disable-devices \
       --disable-filters \
       --disable-alsa \
       --disable-appkit \
       --disable-avfoundation \
       --disable-bzlib \
       --disable-coreimage \
       --disable-iconv \
       --disable-lzma \
       --enable-openssl \
       --disable-sndio \
       --disable-sdl2 \
       --disable-securetransport \
       --disable-xlib \
       --disable-zlib \
       --disable-amf \
       --disable-audiotoolbox \
       --disable-cuda-llvm \
       --disable-cuvid \
       --disable-d3d11va \
       --disable-dxva2 \
       --disable-ffnvcodec \
       --disable-nvdec \
       --disable-nvenc \
       --disable-v4l2-m2m \
       --disable-vaapi \
       --disable-vdpau \
       --disable-videotoolbox \
       --disable-debug

    This looked about like what I wanted :

    install prefix            /usr/local
    source path               .
    C compiler                gcc
    C library                 glibc
    ARCH                      x86 (generic)
    big-endian                no
    runtime cpu detection     no
    standalone assembly       yes
    x86 assembler             nasm
    MMX enabled               yes
    MMXEXT enabled            yes
    3DNow! enabled            yes
    3DNow! extended enabled   yes
    SSE enabled               yes
    SSSE3 enabled             yes
    AESNI enabled             yes
    AVX enabled               yes
    AVX2 enabled              yes
    AVX-512 enabled           yes
    XOP enabled               yes
    FMA3 enabled              yes
    FMA4 enabled              yes
    i686 features enabled     yes
    CMOV is fast              yes
    EBX available             yes
    EBP available             yes
    debug symbols             no
    strip symbols             yes
    optimize for size         no
    optimizations             yes
    static                    yes
    shared                    no
    postprocessing support    no
    network support           yes
    threading support         no
    safe bitstream reader     yes
    texi2html enabled         no
    perl enabled              yes
    pod2man enabled           yes
    makeinfo enabled          no
    makeinfo supports HTML    no

    External libraries:
    openssl

    External libraries providing hardware acceleration:

    Libraries:
    avcodec                 avfilter                avformat                avutil

    Programs:
    ffmpeg

    Enabled decoders:

    Enabled encoders:

    Enabled hwaccels:

    Enabled parsers:
    aac                     h264

    Enabled demuxers:
    aac                     h264                    hls                     mpegts

    Enabled muxers:
    mov                     mp4

    Enabled protocols:
    hls                     http                    https                   tcp                     tls

    Enabled filters:
    aformat                 anull                   atrim                   format                  hflip                   null                    transpose               trim                    vflip

    Enabled bsfs:
    null

    Enabled indevs:

    Enabled outdevs:

    License: LGPL version 2.1 or later

    It included several filters which I won’t ever need or use, but these filters are pulled in automatically if you don’t specify --disable-avfilter, and specifying --disable-avfilter prevents the ffmpeg binary from being produced. So I’m stuck with those.

    Using these parameters and then running make, I received a binary that was about 5.9 MB in size and looked right :

    $> ldd ffmpeg
           not a dynamic executable

    But when I try to run it :

    $> ./ffmpeg -version
    Segmentation fault

    Using valgrind to try and inspect the cause of the segmentation fault :

    $> valgrind ./ffmpeg -version
    .... lots of stuff ...
    ==61362== Jump to the invalid address stated on the next line
    ==61362==    at 0x0: ???
    ==61362==    by 0x70BB1B: ??? (in /src/FFmpeg/ffmpeg)
    ==61362==    by 0x70B2E6: ??? (in /src/FFmpeg/ffmpeg)
    ==61362==    by 0x4033F9: ??? (in /src/FFmpeg/ffmpeg)
    ==61362==    by 0x1FFF000677: ???
    ==61362==  Address 0x0 is not stack'd, malloc'd or (recently) free'd
    ==61362==
    ==61362==
    ==61362== Process terminating with default action of signal 11 (SIGSEGV)
    ==61362==  Bad permissions for mapped region at address 0x0
    ==61362==    at 0x0: ???
    ==61362==    by 0x70BB1B: ??? (in /src/FFmpeg/ffmpeg)
    ==61362==    by 0x70B2E6: ??? (in /src/FFmpeg/ffmpeg)
    ==61362==    by 0x4033F9: ??? (in /src/FFmpeg/ffmpeg)
    ==61362==    by 0x1FFF000677: ???
    ==61362==
    ==61362== HEAP SUMMARY:
    ==61362==     in use at exit: 0 bytes in 0 blocks
    ==61362==   total heap usage: 0 allocs, 0 frees, 0 bytes allocated
    ==61362==
    ==61362== All heap blocks were freed -- no leaks are possible
    ==61362==
    ==61362== For counts of detected and suppressed errors, rerun with: -v
    ==61362== Use --track-origins=yes to see where uninitialised values come from
    ==61362== ERROR SUMMARY: 93 errors from 90 contexts (suppressed: 0 from 0)
    Segmentation fault

    Attempting to access memory at location 0x0 sounds like trying to follow a null pointer. But I’m not sure how to fix this.

    gdb backtrace

    When I first ran gdb ./ffmpeg gdb immediately gave me a segmentation fault and I wasn’t kicked into the gdb REPL, so I couldn’t investigate

    After rebuilding ffmpeg I was able to get in this time :

    $> gdb ./ffmpeg

    GNU gdb (Ubuntu 8.1-0ubuntu3.2) 8.1.0.20180409-git
    Copyright (C) 2018 Free Software Foundation, Inc.
    License GPLv3+: GNU GPL version 3 or later /gnu.org/licenses/gpl.html>
    This is free software: you are free to change and redistribute it.
    There is NO WARRANTY, to the extent permitted by law.  Type "show copying"
    and "show warranty" for details.
    This GDB was configured as "x86_64-linux-gnu".
    Type "show configuration" for configuration details.
    For bug reporting instructions, please see:
    /www.gnu.org/software/gdb/bugs/>.
    Find the GDB manual and other documentation resources online at:
    /www.gnu.org/software/gdb/documentation/>.
    For help, type "help".
    Type "apropos word" to search for commands related to "word"...
    Reading symbols from ffmpeg...done.
    (gdb) r
    Starting program: /src/FFmpeg/ffmpeg
    warning: Error disabling address space randomization: Operation not permitted

    Program received signal SIGSEGV, Segmentation fault.
    0x0000000000000000 in ?? ()
    (gdb) bt
    #0  0x0000000000000000 in ?? ()
    #1  0x0000000000f9a8d5 in __register_frame_info_bases.part.6 ()
    #2  0x00000000004445fd in frame_dummy ()
    #3  0x0000000000000001 in ?? ()
    #4  0x0000000000ebd20c in __libc_csu_init ()
    #5  0x0000000000ebc9d7 in __libc_start_main ()
    #6  0x000000000044451a in _start ()
    (gdb)

    I tried grep’ing the code base for __register_frame_info_bases and found nothing. So I’m not really sure where to go from here

    A fix, but not an explanation

    By randomly removing configuration parameters and rebuilding I discovered that --disable-pthreads was causing the segmentation fault. When I remove this, ffmpeg runs just fine

    I don’t know why this is the case, though. Why would they make it possible to remove something that you need to run ?